FAQ
Frequently Asked Questions
Shower chairs, transfer benches, grab bars, mats, and how to buy bath safety products online through HarborStep.
What is HarborStep Bath Safety?
HarborStep Bath Safety is an informational catalog where you can buy bath safety products online, including shower chairs with arms, a heavy duty shower chair, shower chairs for seniors, bath benches with back, a tub transfer bench, a padded transfer bench, grab bars, mats, and handicap shower seating. We do not diagnose medical conditions or replace professional care.
Who are the caregiver and senior kits for?
Kits are described for veterans needing accessible bathrooms, home-care nurses, family caregivers, rehab clinics, adult day programs, and seniors 60+. Eligibility for insurance reimbursement or VA benefits is determined by your plan, not by this website. Ask your clinician which products are appropriate.
How do shower chairs and transfer benches differ?
Shower chairs with arms and an adjustable bath safety seat stay inside the shower or tub. A tub transfer bench and padded transfer bench extend over the tub wall so you can sit first, then slide in. A folding shower bench is a compact in-stall option. Choose based on bathroom layout and the user's mobility, following product instructions.
How do I request a product quote?
Click Get Quote, enter your name and email, tell us what you need, choose a household category, and pick a kit. Our team replies by email within 24–48 hours with product options. We do not collect payment card details on this website.
Is my personal information safe?
Yes. Forms use SSL encryption. We do not sell your personal data. We do not collect payment details here. See our Privacy Policy for how quote and contact data are used.
Do you sell grab bars and mats as well as seats?
Yes. Catalog items include suction grab bars for shower, stainless steel bathroom grab bars, a non slip rubber bath mat, a slip resistant shower mat, and a handheld shower head holder for grab bar. Permanent grab bars should be installed into solid backing.
Are these products medical treatment?
No. Bath safety products are home-use assistive items. They may help with seated bathing and handholds; they do not treat illness, restore mobility, or prevent every fall. Follow weight ratings and talk to a licensed clinician for personalized recommendations.
What is your return policy?
Unused items in original packaging may be returned within 30 days after your order is confirmed by email, subject to partner warehouse rules. Opened hygiene items may be non-returnable. See Terms of Service for details.